Terms and Conditions

Effective Date: February 6, 2026

Welcome to Candid Creative (the “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website at https://candidcreative.cc (the “Website”) and any services provided by Candid Creative, including creative services, marketing, and website development (collectively, the “Services”).

By accessing or using the Website or Services, you (“you” or “Client”) agree to comply with and be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use our Website or Services.

1. Services Provided

Candid Creative offers a range of services, which may include (but are not limited to):

  • Creative & Content Services: Creative direction, brand assets, design, content creation, and production support.

  • Marketing: Strategy, SEO, paid advertising, email campaigns, social media support, and brand positioning.

  • Website Development: Website design, development, optimization, maintenance, and related digital experience services.

Specific deliverables, timelines, and inclusions will be outlined in separate proposals, statements of work, or service agreements.

2. Use of the Website

Eligibility: You must be at least 18 years old or of legal age in your jurisdiction to use this Website or our Services.

Account Registration: Certain features may require account creation. You agree to provide accurate, complete, and current information.

Prohibited Conduct: You agree not to:

  • Disrupt or interfere with the Website or Services

  • Attempt unauthorized access to systems or data

  • Violate applicable laws or regulations

  • Infringe the rights of others, including intellectual property rights

3. Payment Terms

Fees: Service fees will be outlined in separate proposals, invoices, or agreements, and are due as stated.

Payment Methods: We accept approved payment methods (e.g., credit/debit card, PayPal). Unless agreed otherwise in writing, invoices must be paid in full according to the stated terms.

Late Payments: Late or unpaid invoices may result in paused work, delayed delivery, suspension, or termination of Services. Late fees may apply if specified in your agreement or invoice.

4. SMS Messaging (Opt-In and Opt-Out)

If you provide your mobile number and opt in, you consent to receive SMS messages from Candid Creative, including service updates, reminders, support communications, and promotional messages (if applicable).

Opting In: Consent must be voluntarily given and is not a condition of purchase.

Message Frequency & Charges: Frequency may vary. Standard message and data rates may apply.

Opting Out: Reply STOP to any message to unsubscribe. Confirmation will be sent. Service-related or legally required notices may still be sent.

Help & Support: Reply HELP to any message or email us at info@candidcreative.cc.

We do not sell or share your mobile number for third-party marketing.

5. Intellectual Property

Client Materials: You retain ownership of materials, content, trademarks, and data you provide (“Client Materials”). By providing these, you grant Candid Creative a non-exclusive, royalty-free license to use, reproduce, and modify them only to perform the Services.

Work Product & Ownership: Unless otherwise agreed:

  • Candid Creative retains ownership of pre-existing tools, frameworks, templates, processes, and know-how.

  • Upon full payment, the Client receives rights to final deliverables specifically created for the Client (e.g., final design files, web builds, paid assets).

  • Drafts, unused concepts, and working files may remain the property of Candid Creative unless explicitly included.

Portfolio Use: Unless requested otherwise, Candid Creative may showcase completed work in portfolios or marketing, excluding confidential information.

6. Confidentiality

Both parties agree to keep non-public information confidential, including business data, credentials, customer information, and project details. Confidentiality does not apply to publicly available information.

7. Limitation of Liability

No Guarantee: We strive for high-quality outcomes but do not guarantee specific results (e.g., rankings, revenue, conversions, ad performance), as results depend on factors outside our control.

Limit of Liability: To the fullest extent permitted by law, Candid Creative’s total liability is limited to the amount paid by the Client for the specific Services giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

8. Termination

By Client: You may terminate Services by written notice to info@candidcreative.cc. Unless stated otherwise, fees paid are non-refundable; the Client is responsible for completed work and any committed costs.

By Candid Creative: We may suspend or terminate access if you breach these Terms, fail to pay, or continuing Services is not feasible. Notice will be provided where appropriate.

9. Privacy Policy

Use of the Website and Services is also governed by our Privacy Policy, which explains how personal information, including SMS consent preferences, is collected and used.

10. Governing Law

These Terms are governed by the laws of the State of California (update if different), without regard to conflict of law principles. Disputes are subject to the exclusive jurisdiction of state and federal courts in California, USA.

11. Modifications to These Terms

We may update these Terms occasionally. Changes will be posted with a new Effective Date. Continued use of the Website or Services constitutes acceptance of revised Terms.

12. Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full force and effect.

13. Contact Information

For questions about these Terms, contact us:

Email: info@candidcreative.cc
Website: https://candidcreative.cc